Return & Exchange Policy

We want you to be satisfied with your purchase. This policy applies to orders delivered within the United Arab Emirates only.

Return Eligibility

You may request a return or exchange within 7 days of receiving your order.

To qualify, the item must be:

Unused, unworn, and in its original condition
Returned with its original packaging, labels, accessories, and free gifts
Accompanied by valid proof of purchase or order number

Items showing signs of use, damage caused by the customer, or missing packaging or accessories may not be accepted.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

Your order number
Clear photos or videos of the item
Photos of the original packaging and shipping label
A brief description of the issue

After verification, we will arrange a replacement, exchange, or refund at no additional cost to you, as applicable.

Change-of-Mind Returns

Change-of-mind returns may be accepted within 7 days, provided the item meets all return conditions.

The customer is responsible for return shipping charges. Any original delivery charges are non-refundable unless the item was damaged, defective, incorrect, or otherwise required by applicable UAE law.

Non-Returnable Items

The following items cannot be returned or exchanged unless they are defective or incorrect:

Used, opened, washed, altered, or damaged items
Personal-care, beauty, hygiene, or intimate products with opened packaging
Perishable goods, food, and products with a short expiry period
Customized or personalized products
Digital products, software, downloadable items, books, movies, or programs that have been accessed or activated
Clearance or final-sale items, where clearly stated before purchase
Items missing their original packaging, labels, accessories, or free gifts

Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer another suitable product, store credit, or a refund.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing may take 7–14 business days, depending on your bank or payment provider.

For Cash on Delivery orders, refunds may be issued by bank transfer or store credit after the customer provides the required information.

Order Cancellations

Please contact us immediately if you wish to cancel your order. Orders can only be cancelled before they have been processed or shipped.

Once an order has been shipped, it will be handled according to this Return & Exchange Policy.

Refused or Unclaimed Deliveries

If a customer refuses delivery without a valid reason or repeatedly fails to receive the order, delivery and return shipping charges may be deducted from any eligible refund.

How to Request a Return or Exchange

Contact our customer support team and provide your order number and reason for the request. Do not send an item back before receiving return instructions and approval from our team.