Shipping Policy

We currently deliver orders exclusively within the United Arab Emirates.

Order Processing

Orders are typically processed within 1–2 business days. Orders placed on weekends or UAE public holidays will be processed on the next business day.

Delivery Time

Estimated delivery time is 2–5 business days after your order has been processed. Delivery times may vary depending on your location, product availability, public holidays, weather conditions, or courier delays.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive tracking information by email, SMS, or WhatsApp, where available.

Delivery Information

Please provide your complete and accurate delivery address, mobile number, emirate, area, building or villa number, and any helpful delivery instructions.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete customer information. Additional delivery charges may apply if an order needs to be shipped again.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel your order. Once an order has been processed or shipped, we may not be able to modify or cancel it.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number so we can assist you.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos or videos of the item and packaging so we can review the issue.